This was posted on Yelp for "The Tim Wood Group" :
Working with Steve Hirschler was a great experience. I wish all real estate agents were like him. We came to Steve because we were looking for an investment and a vacation property, somewhere we could go to get away from the busy valley life in Los Angeles County and enjoy the mountains of Big Bear where we use to vacation as little kids.
His method and personality really came through from the first meeting with him and through the process of finding our great little Gambrel in the Moonridge woods. At our first meeting, he helped take the car seat out of our truck so he could put it in his truck and drive us around the neighborhoods that he had planned to show us. He was very patient, being the father of 4 daughters himself, our one little boy was probably no trouble to have around at all. Steve is very knowledgeable about the area, he showed us many different places and made sure we kept in mind important strengths and desirability's of particular neighborhoods. He really helped us to make a great decision about the Gambrel property. We knew it was going to be a lot of work, being a fixer REO property but my husband and I needed a project to keep us busy anyway. We had a certain budget, went back and forth on whether or not we needed one bedroom or 2 bedrooms, or a garage and Steve really paid special attention to this where other real estate agents would just keep trying to increase the bottom line and show us properties not always within our strict price range. We finally chose the 2 bedroom Gambrel with one bathroom and a fireplace.
We were impressed with the way Steve marketed himself, we really enjoyed the streaming videos and the tone of his voice when describing properties. We were also impressed by his track record and all of the properties that he sold within the community. I enjoyed when he pointed out the properties that had sold. His confidence was contagious.
The customer service Steve provided was something that had not been familiar to us in quite some time. He was not aggressive in a way where we felt anxious or rushed. He followed up with us on an almost daily basis and replied at once. That was probably the most pleasant thing about the whole transaction, his communication skills and the high class customer service that he provided. My husband and I are not wealthy, we both work full time, but Steve treated us like we were customers willing to spend a million bucks.
Thank You, Steve!
